[ Dr.Bronners ] [Large Capacity Body Wash] Dr.Bronners Pure Castile Soap 950ml

Q: Where do you ship from?

A: All orders are shipped directly from our logistics center in South Korea.

Q: How long does delivery take?

A: Standard Shipping usually takes 10–20 business days, while Expedited Shipping takes 3–7 business days, depending on your location and customs processing.

Q: How can I track my order?

A: Once your order is dispatched, we will send a tracking number to your registered email. You can track your package on our website or the carrier's portal.

Q: Do I have to pay customs duties and taxes?

A: Yes, international customers are responsible for any import duties, VAT, or customs fees imposed by their local government.

Q: Can I cancel or change my order?

A: You can request a cancellation or change within 12–24 hours of placing the order, provided it hasn't been shipped yet. Once the status is "Shipped," changes are not possible.

Q: What payment methods do you accept?

A: We accept major Credit Cards (Visa, Mastercard, AMEX) and PayPal. All transactions are securely processed.

Q: My order is missing an item. What should I do?

A: Please contact us with your order number and a photo of the received package and invoice. We will verify and assist you immediately.

Q: What is your return policy?

A: We accept returns for unopened and unused items within 30 days of delivery. For hygiene reasons, opened products cannot be returned unless they are defective.

Q: What if I have a skin reaction to a product?

A: If you experience an allergic reaction, please stop using the product and contact us with photos of the reaction and a medical certificate for a potential refund.

Q: Who pays for the return shipping?

A: Unless the return is due to our error (wrong or defective item), the customer is responsible for the return shipping costs.

Q: Are all products authentic?

A: Absolutely. Seoulbridge only sources 100% genuine products directly from authorized brand distributors in Korea.

Q: How do I check the expiration date?

A: Korean products usually list the Manufacture Date (제조) or Expiration Date (까지). We ensure all products sent have a sufficient shelf life.